Built To Carry The Load.
Strategic and skilled supply chain and logistics BPO. We handle the load boards, check calls, appointments, troubleshooting, and claims — so your team can grow your business.
Flat Bridge Ltd
Flat Bridge delivers
Supply chain and logistics BPO services.
Flat Bridge Ltd provides labor solutions and process refinement for logistics focused organizations. Allow our resources and solutions to construct the bridge between your goals and accomplishments.
Flat Bridge delivers benefits which extend beyond cost savings through standardizing business processes, increasing revenue and consolidating logistics operations.
Years in logistics
Client retention rate
Why Flat Bridge
What sets Flat Bridge apart
Strategic knowledge for growth
Our commitment to prioritizing knowledge over intuition drives revenue growth and optimizes shared services costs, fostering continuous improvement. Our experienced professionals, skilled in efficient and reliable supply chain management, combine their expertise with strong communication and customer service skills. This ensures that we can bridge the gap between goals and accomplishments while delivering unparalleled value.
Tailored partnerships
What truly sets us apart is our adaptable approach. We place paramount importance on partnering with clients to deliver services that are not only flexible but also customized to their specific industry needs. Our team's deep logistics industry expertise and commitment to understanding each client's unique requirements ensure that our solutions seamlessly integrate into their operations, providing the highest level of customer-focused outcomes.
Experienced workforce for excellence
At Flat Bridge, we provide a distinct competitive advantage through our highly experienced, qualified, and service-oriented English-speaking workforce. This team ensures efficient communication, seamless operations, and tailored solutions for our nearshore and North American clientele.
Empowering small to mid-sized companies
Our leveraged buying power bridges the gap for small to mid-sized businesses, offering them a competitive advantage that's usually associated with larger corporations. We empower companies to access the resources they need to thrive, fostering growth and success in the dynamic logistics landscape.
Flat Bridge
Competitive advantage
Featured capabilities
Four things clients ask for first
Driver dispatch
Drivers are our best resource for accomplishing organizational goals. By listening to their needs, quickly addressing their problems, and keeping them on the road we create value for our clients, and provide an environment where drivers can thrive.
Tracking and tracing
Transparency is key to maintaining healthy supply chain resources. This begins by providing clients, shippers, consignees, dispatchers and drivers with accurate information and timely updates when changes occur.
Invoice auditing
Invoice auditing reviews carrier invoices against the agreed rate and accessorials before payment goes out. We find an error on about 25% of freight bills.
Load postings
Often times load boards are the best platform for marketing available shipments. The Flat Bridge training process includes multiple workshops on how to effectively interact with over 100 load boards throughout North America.
Twenty-four things we take off your desk
Invoice auditing
Catching billing errors before they cost you.
Billing and invoicing support
Keeping invoices accurate and moving without delay.
Claims processing
Handling freight claims from filing through resolution.
Bill of lading processing
Keeping bill-of-lading paperwork accurate and on file.
Collections
Following up on outstanding balances so cash keeps moving.
Driver dispatch
Keeping drivers moving, informed and supported.
Tracking and tracing
Accurate, timely visibility for everyone in the chain.
Entering carriers
Getting new carrier partners set up correctly from the start.
Updating carrier files
Keeping carrier records current as details change.
Carrier compliance
Monitoring the insurance and safety standing of carrier partners.
Carrier development
Building and maintaining a network of carrier relationships.
Load postings
Getting available freight in front of the right carriers.
Truck searches
Finding available capacity for a load.
Load searches
Finding freight to fill available capacity.
Freight rating
Getting an accurate rate in front of the right people fast.
Appointment scheduling
Coordinating pickup and delivery windows.
Load building
Putting together loads that make sense for the lane.
Air waybills
Keeping air waybill paperwork moving with the freight.
POD close outs
Closing the loop on proof of delivery.
TMS operations
Operating inside the TMS platforms you already use.
Pricing support
Getting a working rate tool in place fast.
EDI and API integration
Connecting your systems to your partners' systems.
Email and workflow automation
Automating the repetitive steps around email and workflow.
AI integration
Layering AI tools onto the systems you already run.
Where the savings actually come from
Reducing employee costs by up to 60%
Lower labor cost per function without lowering coverage.
No long-term commitments
Engagements scoped to the work, not locked into multi-year terms.
Minimal upfront investment
Capacity added without a large upfront implementation cost.
Industry-leading systems
Work carried out inside established transportation and logistics platforms.
Your culture and productivity, preserved
Support added around your team's existing workflow, not a replacement for it.
Less revenue leakage
Fewer billing and process errors slipping through unnoticed.
Lower attrition
A dedicated, trained team behind the function reduces the cost of turnover.
No infrastructure investment
No new facilities, hardware or systems required on your end.
Employee legal liability transferred
Staffing risk sits with Flat Bridge rather than your organization.
Sectors
Built for how each sector actually runs
Trucking and drayage
Free yourself from data entry and load board hassles. Concentrate on client relationships while we optimize your trucking company's operations for profitability.
Trucking and drayage
Free yourself from data entry and load board hassles. Concentrate on client relationships while we optimize your trucking company's operations for profitability.
Freight brokers and forwarders
Navigate the competitive freight industry with our decades of forwarding expertise, combating thin margins and escalating operational costs for your success.
Freight brokers and forwarders
Navigate the competitive freight industry with our decades of forwarding expertise, combating thin margins and escalating operational costs for your success.
Warehousing management
In Warehousing Management, precision is vital. Let our streamlined processes handle backend tasks while you drive profits per square foot, gaining a competitive edge.
Warehousing management
In Warehousing Management, precision is vital. Let our streamlined processes handle backend tasks while you drive profits per square foot, gaining a competitive edge.
Intermodal management
Enhance capacity, streamline efficiency, and cut costs in Intermodal Management. Allow us to connect reliable railway strategies with productivity gains, fostering profitability.
Intermodal management
Enhance capacity, streamline efficiency, and cut costs in Intermodal Management. Allow us to connect reliable railway strategies with productivity gains, fostering profitability.
Third-party logistics (3PL)
Elevate capacity, efficiency, and cost-effectiveness in 3PL services. We bridge reliable strategies, productivity, and profit, delivering a competitive advantage.
Third-party logistics (3PL)
Elevate capacity, efficiency, and cost-effectiveness in 3PL services. We bridge reliable strategies, productivity, and profit, delivering a competitive advantage.
Shippers logistics
Navigating transportation spend for Shippers Logistics demands attention. Neglecting it constrains profits. Choose Flat Bridge as your inclusive "AND" solution, not an "OR" trade-off.
Shippers logistics
Navigating transportation spend for Shippers Logistics demands attention. Neglecting it constrains profits. Choose Flat Bridge as your inclusive "AND" solution, not an "OR" trade-off.
You can see everything we do
Every load, every call, every exception — logged, timestamped and reportable.
Load status
On-time percentage
Check-call feed
Load #4021 — check call completed, on schedule
Illustrative view of the reporting we provide. Not a customer portal.
Three ways we plug in
Road freight logistics
At Flat Bridge, we excel in optimizing road transport solutions, leveraging our expertise to navigate complex routes, manage shipments, and meet delivery timelines.
Dedicated services
Our dedicated services are tailored to meet your unique business needs, providing a personalized approach that goes beyond traditional solutions.
Back office support
Flat Bridge's Back Office Support offers a comprehensive suite of services designed to streamline your administrative tasks, optimize financial processes, and enhance overall efficiency.
Nearshore
Nearshore, not offshore
Our team works from Mandeville, Jamaica — same-day time zone with North America, English as a first language, and a one-year training program before an associate touches your freight.
- Time zone
- UTC−5 · no overnight handoffs
- Language
- English, first language
- Training
- 12 months before client work
Caribbean Maritime University — internships, employment and career development for CMU students.
Loads processed
Client acceptance rate
On-time deliveries
Client retention rate
Testimonials
What partners say
Flat Bridge Ltd. has been an awesome company providing internship, employment opportunities and career development for our CMU students. I am happy that we had forged this partnership and for future development within international borders.
Tell us what's eating your week.
- Phone
- +1 (754) 273-8895
- Location
- Mandeville, Jamaica
- Local time
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